d.light Zambia

d.light Zambia operates with a mission to transform lives through the provision of sustainable products. The company's business activities include managing contact center operations, ensuring exceptional customer support, and strengthening service delivery across various internal teams and selected partners. These operations involve implementing and improving key performance indicators (KPIs) for high-quality, efficient, and customer-focused service. The organization focuses on resolving customer issues promptly, building team capability through training, and driving operational improvements to maintain a strong customer-first culture.