Contact Center Operations Manager

At d.light, we are on a mission to transform the lives of 1 billion people with sustainable products. As theManager, Contact Center Operations, you will play a key role in ensuring our customers receive exceptional support through high-quality, efficient, and customer-focused contact center operations. You will work closely with selected partners and internal teams to strengthen service delivery, improve customer satisfaction, and embed a strong customer-first culture across the business.Implement, track, and continuously improve key performance indicators (KPIs) to raise service delivery stan…