JOB DESCRIPTION THREE (3) : SENIOR INFORMATION AND COMMUNICATION TECHNOLOGY MAINTENANCE ASSISTANT

Job Title : Senior Information and Communication Technology Maintenance Assistant

Grade : General Services, Level 9 (GS9)

Salary scale : COM$ 12,549.03 – COM$ 18,203.12 per annum

Division : Information and Communication Technology

Duty Station : Lusaka

REPORTING TO : Information Systems Analyst – LAN

1. JOB PURPOSE

To schedule a maintenance cycle for computing equipment, manging computer replacement cycle and providing support to ensure effective utilization of the organization computer equipment;

To carry out research and development activities and recommend innovative idea that would improve on maintenance and support of the Secretariat computing equipment.

1. MAIN DUTIES AND ACCOUNTABILITIES

Under the direct supervision of the Systems Analyst LAN and the overall supervision of the Director of Information and Communication Technology, the incumbent of the post will perform the following duties:

1. Manage the maintenance of computers, monitors, keyboards, printers and other ICT equipment in the Secretariat to ensure they are functional;

1. Ensure that computer have the latest system and antivirus updates;

1. Install and configure new computer equipment, computer hardware, operating systems and applications upgrades;

1. Support paperless meetings and teleconferencing and video conferencing facilities, sets up online or virtual meetings using apps like Zoom, Teams, etc. for the Secretariat;

1. Diagnose and fixe hardware/software faults and solves technical problems, either over the phone or face to face;

1. Improve WAN and LAN Connectivity by cleaning up redundant network topologies and configurations;

1. Upgrade computer software and ensure that all computer in the Secretariat are running with the latest software;

1. Remove malicious software and viruses from the network by setting up and configuring content filtering and enterprise anti-virus solution;

1. Assist the IT support staff in resolving user client problems using the installed ticketing system and remote access tools and provide regular feedback;

1. Connects new computer equipment such as desktops, laptops, scanners, printers, as well as testing and fixing faulty equipment;

1. Harmonize computer name setting in accordance with COMESA network naming conversation and analyse current procedures and practices used by user support team;

1. Conduct rationalization of machines in the Secretariat to ensure equitable distribution of IT resources and implement a web-based help desk system to record and maintain IT support calls;

1. Screen calls on the IT Support line and respond, review and resolve IT helpdesk requests, to ensure weekend system monitoring and support;

1. Sets up new users’ accounts and profiles, deals with password issues and works with users to identify computer problems, advises on the solution and conducts electrical safety, checks on computer equipment and replaces them or parts as required;

1. Inspect, monitor and fine tune all network and communication infrastructure to ensure they are in good condition (Switches, routers, firewall, proxy servers, IP phones VSAT and video conferencing); and

1. Perform other job-related duties as assigned by the supervisor from time to time.

1. MINIMUM ACADEMIC AND PROFESSIONAL QUALIFICATIONS

1. A Bachelor’s degree in Information Systems and Programming

2. Professional Certificate in Information Technology, CCNA Cybersecurity Operations is desirable.

1. PROFESSIONAL EXPERIENCE

Minimum three (3) years post qualification experience in a similar position in Public or Private Sector or International organization

1. COMPETENCES AND SKILLS:

Specialised Knowledge in computer repair, computer networks and cybersecurity.