Customer Care Representative

Customer Experience Executive (B2)Department:Customer ExperienceCountry:ZambiaReporting to:Country Manager / CX SupervisorDirect Reports:NoneJob PurposeThe Customer Experience Executive will be responsible for managing all customer interactions across inbound and outbound channels, ensuring timely, accurate, and professional resolution of customer queries. The role supports Betika’s commitment to delivering excellent customer experience while reinforcing the brand’s position as a leading Pan-African online sports betting and gaming company.Key Responsibilities1. Customer Engagement & S…