ZedSMS Technology

ZedSMS Technology is an organization located in Lusaka, Zambia. The company's activities include providing comprehensive ICT Support services, managing client support tickets, and offering technical troubleshooting for systems like ALIS. Furthermore, ZedSMS Technology engages in client training, conducting sessions on new features and existing system usage. Its scope of work includes eliciting business requirements from clients, documenting these needs, and assisting with user acceptance testing to ensure delivered solutions meet client needs. The company also manages information relay between clients and development teams, ensuring accurate communication regarding reported issues and system updates.