Job Summary

As Personal Assistant to the CEO, you will play a vital role in ensuring the efficient operation of the executive office and supporting the broader leadership objectives. This position offers essential support to the CEO in advancing strategic, operational, and governance priorities. Your main responsibility will be to deliver comprehensive administrative assistance, allowing the CEO and leadership team to concentrate on strategic goals without interruption. This includes coordinating departmental workflows, proactively managing daily tasks, and providing prompt follow-up on important issues. You will serve as a trusted liaison, enabling effective communication among internal teams and external stakeholders to maintain high performance standards and exceptional client service.

Key Responsibilities

Deliver proactive, high-level executive support by efficiently managing the CEOâ€™s diary, coordinating meetings, and overseeing daily administrative tasks.
Organize comprehensive travel and meeting logistics, including flights, accommodations, visas, transfers, room reservations, catering, and virtual conferencing arrangements.
Handle procurement and vendor requests, generate purchase orders, and assist with invoice processing while accurately tracking payment statuses.
Prepare, review, and submit expense claims, travel, and event-related requests, ensuring full compliance with internal policies and approval procedures.
Maintain organized records, archives, and documentation, guaranteeing information accuracy, accessibility, and strict confidentiality.
Serve as a professional initial point of contact for clients, colleagues, and stakeholders, addressing inquiries effectively and facilitating productive executive interactions.
Assist the CEO in coordinating strategic and business planning by scheduling meetings, monitoring priorities, and promoting alignment across business units and functions.
Review documents for approval or signature to confirm completeness, accuracy, and readiness, contributing to the reduction of operational and compliance risks.
Ensure compliance with internal processes, governance standards, and regulatory requirements, including anti-money laundering and conduct obligations.
Exemplify professionalism, integrity, and discretion while fostering a culture of ethics, risk awareness, and responsible business practices.

Skills And Experience

Exceptional communication and interpersonal skills, with the ability to build credibility and engage confidently with stakeholders at all levels.
Strong organisational and time management capability, with proven success in managing competing priorities in a fast-paced executive environment.
Excellent attention to detail and a high standard of accuracy, with the discretion to handle sensitive information confidentially and professionally.
Strong digital proficiency, including Microsoft Word and Excel, with the confidence to use technology to improve efficiency and productivity.
Sound office administration knowledge, with the ability to coordinate daily operations and support the smooth delivery of business activities.
A strong customer service mindset, with experience handling queries and complaints with tact, professionalism and responsiveness.
Financial awareness and administrative discipline, with the ability to support procurement, expenses and related record-keeping accurately.
A collaborative, adaptable and proactive approach, with the flexibility to multitask, prioritise effectively and respond to changing business needs.
A solid understanding of banking operations, practices and regulatory requirements, with the ability to work effectively in a controlled environment

Qualifications

Degree in a relevant field such as Business Administration, Management, or a related discipline, complimented by a minimum of three yearsâ€™ experience working in the banking sector or a similarly regulated environment.
Successful completion of minimum 5 Oâ€™level credits including English and Mathematics
Verification of qualifications by the Zambia Qualifications Authority (ZAQA) is mandatory
Continuous professional development and relevant training certifications related to executive support, compliance, or office management are advantageous.

About Standard Chartered

Weâ€™re an international bank, nimble enough to act, big enough for impact. For more than 170 years, weâ€™ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youâ€™re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we canâ€™t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youâ€™ll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies â€“ everyone feels respected and can realise their full potential.

Standard Chartered Bank z Ltd