Role Purpose

The Store Manager is responsible for the day-to-day running of the Curtain Factory showroom

â€” ensuring excellent customer service, strong team performance, and a consistently

professional store environment. This role is the first line of management for retail staff and the

operational anchor of the store floor.

Supervises / Manages

Retail Sales Representatives

Key Responsibilities & Duties

Store Operations

â€¢ Ensure the showroom is open, prepared, and professionally presented at the start of every trading day.

â€¢ Oversee daily store operations, staff deployment, and floor management

â€¢ Handle escalated customer complaints and service failures with professionalism

â€¢ Ensure all product displays, samples, and pricing are accurate and up to date

Team Leadership

â€¢ Supervise all retail sales staff on the floor daily

â€¢ Conduct daily briefings on targets, promotions, and priorities

â€¢ Monitor individual sales performance and provide real-time coaching

â€¢ Report persistent performance or conduct concerns to HR

Sales Performance

â€¢ Drive the store's achievement of daily and monthly sales targets

â€¢ Monitor conversion rates and coach the team on closing techniques

â€¢ Assist with complex customer enquiries that require senior intervention

â€¢ Coordinate with the Admin Officer on quotation follow-up activity

Site Visits & Client Measurements

â€¢ Visit client premises to take accurate window and curtain measurements as required â€”

particularly for higher-value or complex jobs

â€¢ Verify the accuracy of measurements taken by Sales Representatives before they are released to

production â€” measurements signed off by the Store Supervisor are treated as final

â€¢ Use approved measurement sheets and tools â€” record dimensions, fittings, fabric requirements,

and site conditions accurately

â€¢ Coach Sales Representatives on correct measurement technique, recording, and on-site client

conduct

â€¢ Represent the company professionally on every site visit â€” uniform, punctuality, and respectful

conduct in client homes and offices

Administration

â€¢ Submit daily sales reports to management

â€¢ Manage staff schedules and time-keeping for the retail team

â€¢ Escalate stock and operational requirements to the Operations Manager

KEY PERFORMANCE INDICATORS (KPIs)

â€¢ Store monthly sales target â€” achieved or exceeded

â€¢ Team conversion rate â€” walk-in to sale

â€¢ Customer complaint rate â€” zero unresolved complaints

â€¢ Showroom presentation standard â€” maintained daily

â€¢ Staff punctuality and attendance within the retail team

â€¢ Daily sales report submitted on time â€” 100%

Role Requirements

Minimum Qualifications & Education

â€¢ Zambia School Certificate (Grade 12) required

Experience Required

â€¢ Minimum 2 years in retail sales â€” at least 1 year in a supervisory role

â€¢ Experience in home dÃ©cor, textiles, or interior retail advantageous

Skills & Competencies

â€¢ Strong sales and customer service skills

â€¢ Team supervision and basic performance management

â€¢ Clear communication â€” verbal and written

â€¢ Basic reporting and store administration

Personal Attributes

â€¢ Natural leader â€” earns respect through competence and consistency

â€¢ Customer-focused â€” sets the tone for the entire floor

â€¢ Energetic and motivating â€” raises team performance by example

â€¢ Reliable and consistent â€” present, prepared, and professional every day.

Kindly send your CV and other Credentials through email to recruitment@curtainfactoryzm.com

Please note that: No phone calls and hardcopy applications will be accepted.

Address

Curtain Factory