ICT Officer Service Desk

JOB DETAILS:Ict Officer – Service Desk, Salary Grade Zra06 (1 Position)-Business Facilitation, Ict FunctionA. PurposeReporting directly to the Senior ICT Officer – Quality Assurance, the jobholder will be responsible to provide first-line support to end users who face problems with computer software and hardware. The Jobholder will be the first point of contact for all ICT and communication issues, troubleshoot problems and provide appropriate solutions to customers.Responsibility:B. MAIN DUTIES/ACCOUNTABILITIES1. To investigate client complaints and non-conformance issues and provide firs…