Dispute Coordinator

Reference NumberNMBP0101010DescriptionJOB PURPOSETo manage all card transaction related queries and disputes and ensure efficient Card Service delivery as well as achievement of targeted card income for the bank.JOB RESPONSIBILITIESSupport the customer interfacing units in managing and resolution of alternate channel customer complaints/disputes.Card transaction Dispute Resolution and chargeback processTo investigate all card disputes and ensure status updates of investigations are given to relevant stake holders.Work with relevant stakeholders to endure fraud related card transaction disputes…