Readvertised Manager Customer Service Job At Zambia Medicines And Medical Supplies Agency

JOB DETAILS:Main Job PurposeTo manage the Agency’s Customer Service function and liaise with stakeholders in the public healthsector to attain customer satisfaction.Main Responsibilities:• Manages periodically the development, implementation, and review of policies to ensure adherence to standards.• Manages efficiently, the resolution of customer complaints, queries and monitors information through Profiling Complaints and Queries to attain customer satisfaction.• Ensures capture of all data on customer complaints and queries from customers and ensures maintenance of the database.• M…