Manager Customer Service Centre Job At Zambia Medicines And Medical Supplies Agency

JOB DETAILS:Main Job PurposeTo manage the Agency’s Customer Service function and liaise with stakeholders in the publichealth sector to attain customer satisfaction.Main Responsibilities:Manages periodically the development, implementation, and review of policies to ensure adherence to standards.Manages efficiently, the resolution of customer complaints, queries and monitors information through Profiling Complaints and Queries to attain customer satisfaction.Manages effectively, the data capture of all customer complaints and queries in order to update the database and facilitate swift resol…