Customer Service Officer

United Bank for Africa Zambia Ltd (UBA)
Lusaka, Zambia
Posted 2 years ago
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Job Description

Job objectiveTo ensure quality customer service delivery and assists in cross-selling UBA group products and services.Duties & ResponsibilitiesEnsure proper management of the customer service desk.Handle all enquiries and relate directly with customers.Assists to cross sell bank’s products and services.Timely account openingEnsure that banking hall is clean at all times and well stocked.Minimum Education QualificationsMinimum of a Diploma in Banking and Finance or any 2-year business Diploma from a recognized learning institution.Full grade Twelve school certificate with Five (5) credits

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