Customer Support Officer

JOB DETAILS:About the roleAs a Customer Service Operator, you will have a very important role in the company. You will likely be the first point of contact for our customers and you will be responsible for keeping them happy throughout their experience with us.Specific Duties & Responsibilities• Handle day-to-day queries from customers across different platforms (app, social media, emails and phone calls)• Liaising with the technical team to provide easy to understand resolution for the customer• Having opinions about which tools, processes, and procedures we should use and when• K…