About

Unifi is a fast-growing multinational financial technology company that specializes in personal lending products that helps make people’s lives easy. Our products are backed by a strong IT and data team that ensures we continue to deliver exciting products that are tailored specifically to our client’s needs.

Role Purpose

We are looking for a candidate that will support the BIT team as an Admin Officer for our Lusaka Office. The ideal candidate must combine a variety of skills including time management, general organization, task prioritization, customer service, problem solving and teamwork.

Job Purpose

To serve as the first point of contact for visitors and suppliers, manage front desk operations, and provide administrative support to ensure the smooth functioning of the office.

Key Responsibilities:

• Greet and welcome visitors, and staff professionally and courteously.
• Answer, screen, and direct incoming calls or take messages as appropriate.
• Maintain the reception area in a tidy and presentable condition.
• Manage visitor logs.
• Handle incoming and outgoing mail, packages, and courier services.
• Schedule meetings, prepare meeting rooms, and provide necessary documentation.
• Order and manage office supplies and stationery inventory.
• Assist with document preparation, scanning, photocopying, and data entry
• Oversee day-to-day office operations and general upkeep of the call centre
• Manage suppliers and vendors
• Coordinate repairs, maintenance, and inspections with Facilities/BIT teams
• Manage access control entries and exits
• Ensure cleanliness, order, and safety standards are maintained
• Task Coordination:
• Support various departments with routine administrative tasks.
• Ensure timely follow up on assigned administrative duties.
• Fleet management
• Event co-ordination

Requirements:

• Strong problem solving
• Basic knowledge of IT
• Ability to manage multiple tasks and work under pressure.
• Attention to detail with strong organizational skills.
• Good communication and interpersonal skills to coordinate with employees and service providers.
• Friendly and approachable demeanor.
• Detail oriented and proactive.
• Strong problem-solving skills.
• Ability to work under pressure and handle a dynamic office environment.

Qualifications & Experience:

• Diploma or Certificate in Business Administration, Secretarial Studies, or related field.
• Proven experience in a receptionist or administrative role is an advantage.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office (Word, Excel, Outlook) and google work space.
• Professional attitude and appearance.
• Ability to maintain confidentiality and handle sensitive information.

• Greet and welcome visitors, and staff professionally and courteously.
• Answer, screen, and direct incoming calls or take messages as appropriate.
• Maintain the reception area in a tidy and presentable condition.
• Manage visitor logs.
• Handle incoming and outgoing mail, packages, and courier services.
• Schedule meetings, prepare meeting rooms, and provide necessary documentation.
• Order and manage office supplies and stationery inventory.
• Assist with document preparation, scanning, photocopying, and data entry
• Oversee day-to-day office operations and general upkeep of the call centre
• Manage suppliers and vendors
• Coordinate repairs, maintenance, and inspections with Facilities/BIT teams
• Manage access control entries and exits
• Ensure cleanliness, order, and safety standards are maintained
• Support various departments with routine administrative tasks.
• Ensure timely follow up on assigned administrative duties.
• Fleet management
• Event co-ordination

• Strong problem solving
• Basic knowledge of IT
• Ability to manage multiple tasks and work under pressure.
• Attention to detail with strong organizational skills.
• Good communication and interpersonal skills to coordinate with employees and service providers.
• Friendly and approachable demeanor.
• Detail oriented and proactive.
• Strong problem-solving skills.
• Ability to work under pressure and handle a dynamic office environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office (Word, Excel, Outlook) and google work space.
• Professional attitude and appearance.
• Ability to maintain confidentiality and handle sensitive information.

• Diploma or Certificate in Business Administration, Secretarial Studies, or related field.
• Proven experience in a receptionist or administrative role is an advantage.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office (Word, Excel, Outlook) and google work space.
• Professional attitude and appearance.
• Ability to maintain confidentiality and handle sensitive information.