Bit Junior IT Officer

Job Summary:The Junior IT Officer provides first-line technical support to internal staff and clients, responding to issues and queries related to hardware, software, network, and telecommunications systems. The officer is responsible for ensuring the smooth operation of IT systems, troubleshooting issues, and escalating problems to senior IT personnel when necessary.Key Responsibilities:Helpdesk Support:Respond to IT-related issues and queries via email, phone, or in person.Log and track all incidents and service requests, ensuring timely and effective resolution.Provide technical assistance …