Customer Service Manager

Our client, a premier financing company with a presence across the country is looking for a Customer Service Manager to join their team. The ideal candidate will be responsible for overseeing teams of customer service representatives whose primary duties will include answering customer questions, resolving problems, setting team goals, monitoring progress, onboarding and training staff members.Key Tasks and ResponsibilitiesImprove customer service experience and create engaged customers.Take ownership of customers issues and follow problems through to resolution.Set a clear mission and deploy …