Customer Service Specialist Job At Sharons Rose Logistics Ltd

JOB DETAILS:SummaryCustomer Service Specialist to be responsible for the delivery of excellent customer service.Responsibilities• Effectively manage large amounts of incoming calls.• Mainly answer phone calls professionally and handle customer complaints(Both technical and non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution.• Keep phone call records exactly and timely with excel and report to relevant department daily, weekly and monthly via mail at every morning.• Identify and assess customer’s needs to achieve sa…