PZ

Proflight Zambia

Location: Lusaka
Type: Full Time
Posted 4 hours ago

Job Description

CUSTOMER SERVICE REPRESENTATIVE VACANCY

Number of vacancies: 3
Reporting to: Station Manager
Location: Lusaka
Deadline for Submission: 20 March 2026
Start Date: 1 April 2026

RESPONSIBILITIES;

  • Placement of bookings
  • Collection of payments
  • Checking and answering of emails
  • Answering of calls
  • Issuing tickets
  • Dealing with customer service complaints
  • Assisting passengers with their customer experience Ensure DCS procedures are followed
  • Ensure Incident reports are completed
  • Ensure the Flight Updates are accurately updated Delegate tasks to the Ground Handling Officers
  • Oversee check in, boarding, Alight departures/arrivals Keep customers updated on any issues or delays Deal with issues of lost or damaged baggage Deal with any issues relating to delays
  • Meet and assist passengers where required Handle missed connections
  • Reissuing tickets
  • Updating bookings with excess
  • Changing ticket status where necessary


QUALIFICATIONS;

  • Minimum Diploma/Equivalent;
  • Minimum 3 years experience in Airline operations
  • Knowledge of Ground Operations regulations
  • Knowledge of operational standards and requirements ensuring a safe and efficient
  • Ground Handling Operations
  • Valid Dangerous Goods training

SKILLS;

  • Interpersonal skills
  • Have safety and security awareness
  • Have cost/efficiency and quality awareness
  • Knowledge of English language adequate for his/her job functions
  • Have Emergency response actions awareness
  • Have flexibility and ability to work under pressure and multitask

Application: To apply, please email cover letter, Curriculum Vitae and Applications as a Single PDF file to:jobs@proflight-zambia.comwith “Customer Service Rep” as the subject of the email.

NOTE: The closing date for applications isFriday 20 March 2026at 17:00 hours. Please note that only short-listed candidates for the interviews will be contacted.

Candidates must verify their qualifications with the Zambia Qualifications Authority.

Proflight Zambia is “an equal opportunity employer”, therefore qualified candidates are encouraged to apply irrespective of gender.

Updated:

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