Customer Service Import Officer

OverviewWe are hiring!Our client in the transport freight and logistics business is looking for a Customer Service Import Officer.Responsibilities:Customer ServiceHandle exceptions with customers and get approvals from top management;Customer requests and complaints;Disputes and provide appropriate solutions and alternatives;Coordinate with related internal teams and follow up to ensure resolutionImport ManagementPrepare the vessel files with all relevant documentsInvoicingD&D invoicingPerform the D&D cleaning on daily basis (TBI – to be invoiced).Update NOA & invoicing contacts …