IT Service Desk Lead

IT Service Desk Lead2026-09-14T20:11:40+00:00Precision RecruitmentFULL_TIMELusakaLusaka10101ZambiaProfessional ServicesComputer & IT, Management, Customer Service, Team leaderZMWMONTH2026-09-26T17:00:00+00:008Job Title: IT Service Desk LeadThe IT Service Desk Lead will be responsible for leading and overseeing the IT Service Desk team to ensure efficient, customer-focused delivery of technical support services. This role involves supervising daily operations, managing ticket queues, and acting as the escalation point for complex issues. The Lead will also provide mentorship, performance ov…