Call Centre Agent

The Call Centre Agent is responsible for delivering professional, efficient and customer-focused service across all customer interactions. The role involves handling inbound calls, accurately processing customer orders, assisting with product and store-related queries, resolving customer concerns and escalating matters where required.The successful candidate will contribute to a positive customer experience while meeting established call centre performance, quality and productivity targets.Key Performance AreasQuality Assurance (QA): Maintain an average QA score of above 80% in line with call …