2 Branch Manager – Car Hire Services
2025-05-16T12:14:27+00:00
OutResource Business Support
https://cdn.greatzambiajobs.com/jsjobsdata/data/default_logo_company/defaultlogo.png
https://www.orbs-zambia.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Consulting
Management
2025-05-28T17:00:00+00:00
Zambia
8
Our client, a growing player in the car hire sector, is seeking two dynamic and results-driven Branch Managers to oversee operations in Lusaka and Kitwe, respectively. Candidates are encouraged to apply for the branch within their region.
Key Responsibilities
1. Fleet & Operations Management
- Oversee allocation, dispatch, and tracking of vehicles.
- Ensure all vehicles are consistently serviced, roadworthy, and properly maintained.
- Coordinate inspections, licensing, insurance renewals, and compliance checks.
2. Team Leadership & Supervision
- Manage and coordinate branch drivers and sales representatives.
- Develop duty rosters and monitor staff attendance and performance.
- Organize regular training sessions and team briefings.
3. Customer Service Oversight
- Uphold high standards of customer service across the branch.
- Address and resolve escalated customer complaints promptly and professionally.
- Monitor customer satisfaction and implement measures for continuous improvement.
4. Reporting & Administration
- Track daily bookings, fleet utilization, income, and expenditure.
- Prepare detailed weekly and monthly performance reports.
- Maintain accurate inventory records of vehicle accessories and office supplies.
5. Process Improvement & Compliance
- Implement and improve systems for booking, dispatch, and fleet tracking.
- Identify inefficiencies and propose solutions to improve turnaround time and service delivery.
- Ensure full compliance with internal policies and relevant regulatory requirements.
Preferred Candidate Profile:
- Highly organized with keen attention to detail.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong customer service orientation and interpersonal skills.
- Valid Zambian driver’s license is mandatory.
Working Conditions:
Role requires a balance between office work and field duties (vehicle inspections, staff monitoring).
Availability for occasional weekend or after-hours responsibilities.
Minimum Qualifications and Attributes
- Previous experience in car hire services or automotive sales is an added advantage.
- Strong communication skills—both verbal and written—with a professional demeanour.
- Proficiency in Microsoft Office and general computer literacy.
- Energetic, self-driven, and eager to grow professionally.
- Ability to follow structured sales and operational processes.
- Well-organized with a goal-oriented mindset.
- Membership with the Zambia Chartered Institute of Logistics and Transport (ZCILT) is highly preferred.
- All academic and professional credentials must be registered, accredited, and recognized by the Zambia Qualifications Authority (ZAQA), in accordance with the ZAQA Act No. 8 of 2024.
1. Fleet & Operations Management Oversee allocation, dispatch, and tracking of vehicles. Ensure all vehicles are consistently serviced, roadworthy, and properly maintained. Coordinate inspections, licensing, insurance renewals, and compliance checks. 2. Team Leadership & Supervision Manage and coordinate branch drivers and sales representatives. Develop duty rosters and monitor staff attendance and performance. Organize regular training sessions and team briefings. 3. Customer Service Oversight Uphold high standards of customer service across the branch. Address and resolve escalated customer complaints promptly and professionally. Monitor customer satisfaction and implement measures for continuous improvement. 4. Reporting & Administration Track daily bookings, fleet utilization, income, and expenditure. Prepare detailed weekly and monthly performance reports. Maintain accurate inventory records of vehicle accessories and office supplies. 5. Process Improvement & Compliance Implement and improve systems for booking, dispatch, and fleet tracking. Identify inefficiencies and propose solutions to improve turnaround time and service delivery. Ensure full compliance with internal policies and relevant regulatory requirements. Preferred Candidate Profile: Highly organized with keen attention to detail. Ability to manage multiple priorities and work effectively under pressure. Strong customer service orientation and interpersonal skills. Valid Zambian driver’s license is mandatory. Working Conditions: Role requires a balance between office work and field duties (vehicle inspections, staff monitoring). Availability for occasional weekend or after-hours responsibilities.
Previous experience in car hire services or automotive sales is an added advantage. Strong communication skills—both verbal and written—with a professional demeanour. Proficiency in Microsoft Office and general computer literacy. Energetic, self-driven, and eager to grow professionally. Ability to follow structured sales and operational processes. Well-organized with a goal-oriented mindset. Membership with the Zambia Chartered Institute of Logistics and Transport (ZCILT) is highly preferred. All academic and professional credentials must be registered, accredited, and recognized by the Zambia Qualifications Authority (ZAQA), in accordance with the ZAQA Act No. 8 of 2024.
Previous experience in car hire services or automotive sales is an added advantage. Strong communication skills—both verbal and written—with a professional demeanour. Proficiency in Microsoft Office and general computer literacy. Energetic, self-driven, and eager to grow professionally. Ability to follow structured sales and operational processes. Well-organized with a goal-oriented mindset. Membership with the Zambia Chartered Institute of Logistics and Transport (ZCILT) is highly preferred. All academic and professional credentials must be registered, accredited, and recognized by the Zambia Qualifications Authority (ZAQA), in accordance with the ZAQA Act No. 8 of 2024.
No Requirements
JOB-68272c2362ad0
Vacancy title:
2 Branch Manager – Car Hire Services
[Type: FULL_TIME, Industry: Consulting, Category: Management]
Jobs at:
OutResource Business Support
Deadline of this Job:
Wednesday, May 28 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Friday, May 16 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about OutResource Business Support
OutResource Business Support jobs in Zambia
JOB DETAILS:
Our client, a growing player in the car hire sector, is seeking two dynamic and results-driven Branch Managers to oversee operations in Lusaka and Kitwe, respectively. Candidates are encouraged to apply for the branch within their region.
Key Responsibilities
1. Fleet & Operations Management
- Oversee allocation, dispatch, and tracking of vehicles.
- Ensure all vehicles are consistently serviced, roadworthy, and properly maintained.
- Coordinate inspections, licensing, insurance renewals, and compliance checks.
2. Team Leadership & Supervision
- Manage and coordinate branch drivers and sales representatives.
- Develop duty rosters and monitor staff attendance and performance.
- Organize regular training sessions and team briefings.
3. Customer Service Oversight
- Uphold high standards of customer service across the branch.
- Address and resolve escalated customer complaints promptly and professionally.
- Monitor customer satisfaction and implement measures for continuous improvement.
4. Reporting & Administration
- Track daily bookings, fleet utilization, income, and expenditure.
- Prepare detailed weekly and monthly performance reports.
- Maintain accurate inventory records of vehicle accessories and office supplies.
5. Process Improvement & Compliance
- Implement and improve systems for booking, dispatch, and fleet tracking.
- Identify inefficiencies and propose solutions to improve turnaround time and service delivery.
- Ensure full compliance with internal policies and relevant regulatory requirements.
Preferred Candidate Profile:
- Highly organized with keen attention to detail.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong customer service orientation and interpersonal skills.
- Valid Zambian driver’s license is mandatory.
Working Conditions:
Role requires a balance between office work and field duties (vehicle inspections, staff monitoring).
Availability for occasional weekend or after-hours responsibilities.
Minimum Qualifications and Attributes
- Previous experience in car hire services or automotive sales is an added advantage.
- Strong communication skills—both verbal and written—with a professional demeanour.
- Proficiency in Microsoft Office and general computer literacy.
- Energetic, self-driven, and eager to grow professionally.
- Ability to follow structured sales and operational processes.
- Well-organized with a goal-oriented mindset.
- Membership with the Zambia Chartered Institute of Logistics and Transport (ZCILT) is highly preferred.
- All academic and professional credentials must be registered, accredited, and recognized by the Zambia Qualifications Authority (ZAQA), in accordance with the ZAQA Act No. 8 of 2024.
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
All Jobs | QUICK ALERT SUBSCRIPTION
