Crm Coordinator

WE ARE HIRINGCRM CoordinatorLocation: Lusaka, ZambiaEmployment Type: Full-TimeNTEMBA24 is looking for a customer-focused, organized and proactive CRM Coordinator to join our Retail and Marketing Team. The successful candidate will be responsible for strengthening customer relationships, growing the loyalty program and improving customer engagement and retention.Key ResponsibilitiesEnroll customers into the NTEMBA24 loyalty programMaintain accurate customer data and profilesCapture and manage customer feedback and complaintsSupport personalized customer service and VIP engagementMonitor custome…