Customer Care Manager Job At Nhima

JOB DETAILS:Job Purpose: –The role of the Customer Service Manager is to provide services to Nhima members related to the National Health Insurance Scheme and to register dependants. The role is responsible for facilitating the effective delivery of services to the members of the National Health Insurance Scheme.Terms of Contract: One year, two months contract.Key Responsibilities• Manage the call centre,• Manage complaints and queries,• Maintain a track record of all complaints and queries,• Resolve complaints and queries within the required period,• Manage data updates of benefic…