Support Analyst IT Service Management

NC 06 – Support Analyst – IT Service Management (5 Year Contract) (1) ( Contract)Location: Lusaka ProvinceClosing Date: June 04, 2026The Support Analyst – IT Service Management will be responsible for providing 1st line support in line with the IT service management guidelines on all service requests raised and/or allocated to them. Service requests that will not be resolved will be escalated via the defined support processKey ResponsibilitiesProvide resolutions to all assigned service requests and issues logged via the Helpdesk.Develop and execute ICT Service Management maintenanc…