Digital Transformation Analyst Job At Mtn Zambia

JOB DETAILS:This function is responsible for identifying, analysing, and implementing digital initiatives that drive operational efficiency and improve customer engagement. Digital transformation is the process of using digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements.Under the supervision of the Customer Experience Manager, below are the Key Job Responsibilities:• Data Analysis: Analyses data and metrics to identify trends, opportunities, and areas for improvement within digital proc…