Manager IT Services Management

JOB DETAILS:Job Title: Manager – IT Services ManagementResponsibilities include:• Manages and maintains the IT Service Catalogue;• Maintains and monitors the service level and operation level agreements;• Enforces vendor KPIs, OLAS and SLAS;• Coordinates the regular review and reporting of IT Service and Vendor Performance based on KPIs, OLAS and SLAS;• Manages the development and take ownership of Contingency, Business Continuity and Disaster Recovery plans and procedures including backup and restore processes and procedures;• Manages the annual business continuity and disaster …