Customer Experience Officer

JOB DETAILS:Job Summary:• A customer experience officer is responsible for handling incoming and outgoing calls and emails, social media on behalf of the company. They provide information, answer questions, resolve issues, and ensure a positive customer experience. A customer experience officer is expected to maintain a high level of professionalism and customer service while adhering to company policies and procedures.Key Responsibilities:1. Answer incoming calls, emails and social media enquires promptly and professionally.2. Listen attentively to customer inquiries or issues and provide a…