Customer Experience Officer

Department: Customer Experience DepartmentReports To: Customer Experience ManagerJob Type: Full timeJob Summary:A customer experience officer is responsible for handling incoming and outgoing calls and emails, social media on behalf of the company. They provide information, answer questions, resolve issues, and ensure a positive customer experience. A customer experience officer is expected to maintain a high level of professionalism and customer service while adhering to company policies and procedures.Key Responsibilities:1. Answer incoming calls, emails and social media enquires promptly an…