Customer Service Manager

CUSTOMER SERVICE MANAGER – LUSAKAJob Responsibilitiesi. Improve customer service experience, create engaged customersii. Take ownership of customers issues and follow problems through to resolutioniii. Set a clear mission and deploy strategies focused towards that missioniv. Develop service procedures, policies and standardsv. Keep accurate records and document customer service actions and discussionsvi. Analyse statistics and compile accurate reportsvii. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentv…