Customer Service Officer

CUSTOMER SERVICE OFFICERJob Responsibilitiesi. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.ii. Assist customers in navigating products, services, and resolving issues to ensure satisfaction.iii. Handle and resolve customer complaints, maintaining professionalism and empathy.iv. Educate customers on company policies, procedures, and product features.v. Document and update customer interactions in the CRM system.vi. Collaborate with other departments to escalate and resolve complex issues.vii. Ensure customer information confidentiality and…