Loan Officers
2025-04-28T13:50:11+00:00
Express Credit Limited Zambia
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https://www.expresscredit.co.zm/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Finance
Management
2025-05-09T17:00:00+00:00
Zambia
8
Express Credit Zambia seeks to recruit a self- motivated, experienced, skillful and result oriented professional based in Samfya or willing to self-relocate for Loan Officer position
Job Purpose
The Loan Officer takes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, and responsibility over the loan quality under his/her portfolio, general customer service. The role also includes receiving customers’ repayments, pay out loan disbursements, and entertain customers’ concerns related to their accounts, refunds, payments, arrears, interpret customer loan statements and settlement enquiries, Cash management. General customer service.
Key Responsibilities
- Advise customers on all YesCash Zambia products and services
- Sales and cross selling YesCash Zambia products and services
- Actively engaged in generating sales by bringing customers into branches
- Process loan products to private and government offices
- Creation of customer accounts in the system
- Uploading of loan documentation on the system
- Management of loan customer files as per archiving procedure.
- Processing of customer refunds
- Handling of customer complaints escalate by creating tasks on ERP as per policy
- Manage good relationship with agents, who bring in new clients
- Receive and post cash loan repayments as per laid down procedure
- Receive cheque repayments, post on customers’ accounts, and ensure they are deposited in YesCash bank account.
- Disburse loan proceeds and cash refunds
- Verify that all loan documentation is fully signed by customers and YesCash representatives before disbursing loan proceeds
- Verify customers’ identity before making any cash pay out
- Maintain teller register and other files
- Overall cash Management
- Provide general customer service
Advise customers on all YesCash Zambia products and services Sales and cross selling YesCash Zambia products and services Actively engaged in generating sales by bringing customers into branches Process loan products to private and government offices Creation of customer accounts in the system Uploading of loan documentation on the system Management of loan customer files as per archiving procedure. Processing of customer refunds Handling of customer complaints escalate by creating tasks on ERP as per policy Manage good relationship with agents, who bring in new clients Receive and post cash loan repayments as per laid down procedure Receive cheque repayments, post on customers’ accounts, and ensure they are deposited in YesCash bank account. Disburse loan proceeds and cash refunds Verify that all loan documentation is fully signed by customers and YesCash representatives before disbursing loan proceeds Verify customers’ identity before making any cash pay out Maintain teller register and other files Overall cash Management Provide general customer service
The Branch Manager is responsible for administering and supervising the overall branch operations, ensuring that all staff members are performing within the prescribed policies and procedures while attaining high level of customer satisfaction. He/she takes the lead in appraising performance of all branch staff. The Branch Manager is also responsible for developing and growing both quality asset and liability portfolio of the branch, ultimately making the branch an independent profit center. Additionally, Branch Manager is accountable for overall branch activities.
The Branch Manager is responsible for administering and supervising the overall branch operations, ensuring that all staff members are performing within the prescribed policies and procedures while attaining high level of customer satisfaction. He/she takes the lead in appraising performance of all branch staff. The Branch Manager is also responsible for developing and growing both quality asset and liability portfolio of the branch, ultimately making the branch an independent profit center. Additionally, Branch Manager is accountable for overall branch activities.
No Requirements
JOB-680f87930f531
Vacancy title:
Loan Officers
[Type: FULL_TIME, Industry: Finance, Category: Management]
Jobs at:
Express Credit Limited Zambia
Deadline of this Job:
Friday, May 9 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Monday, April 28 2025, Base Salary: Not Disclosed
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Learn more about Express Credit Limited Zambia
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JOB DETAILS:
Express Credit Zambia seeks to recruit a self- motivated, experienced, skillful and result oriented professional based in Samfya or willing to self-relocate for Loan Officer position
Job Purpose
The Loan Officer takes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, and responsibility over the loan quality under his/her portfolio, general customer service. The role also includes receiving customers’ repayments, pay out loan disbursements, and entertain customers’ concerns related to their accounts, refunds, payments, arrears, interpret customer loan statements and settlement enquiries, Cash management. General customer service.
Key Responsibilities
- Advise customers on all YesCash Zambia products and services
- Sales and cross selling YesCash Zambia products and services
- Actively engaged in generating sales by bringing customers into branches
- Process loan products to private and government offices
- Creation of customer accounts in the system
- Uploading of loan documentation on the system
- Management of loan customer files as per archiving procedure.
- Processing of customer refunds
- Handling of customer complaints escalate by creating tasks on ERP as per policy
- Manage good relationship with agents, who bring in new clients
- Receive and post cash loan repayments as per laid down procedure
- Receive cheque repayments, post on customers’ accounts, and ensure they are deposited in YesCash bank account.
- Disburse loan proceeds and cash refunds
- Verify that all loan documentation is fully signed by customers and YesCash representatives before disbursing loan proceeds
- Verify customers’ identity before making any cash pay out
- Maintain teller register and other files
- Overall cash Management
- Provide general customer service
Work Hours: 8
Experience: No Requirements
Level of Education: associate degree
Job application procedure
- To learn more about ExpressCredit, visit: www.expresscredit.co.zm
- SLO OR Branch manager Express Credit Zambia – Senior Loan Officer or Branch Manager Samfya
- LO Intern
- To apply for this job please visit talent.sage.hr.
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