Service Support Engineer

Job Overview:To design and implement solutions/services for new customers in line with set targets. To ensure customer service support within set SLAs to achieve high customer satisfaction and quality of service.Responsibilities:Design network solutions to support customer requirements.Prepare and share solution design documents with customer-facing teams in a timely manner to meet customer timelines.Attend and participate in pre-sales and discovery engagements with customers.Configure new services such as SD-WAN, DIA, MPLS, xGPON, 4G/LTE, etc., for customers.Install new services, upgrade, dow…