Job Description

Job OverviewLenderu Lending Solutions Zambia is looking for a customer-focused and results-driven Call Centre Agent to join our team. The successful candidate will be responsible for handling customer inquiries, complaints, loan applications, and service requests while delivering excellent customer service and supporting sales activities.Key ResponsibilitiesHandle customer inquiries via phone, email, chat, and other channels.Provide accurate information on products and services.Resolve customer complaints and escalate issues where necessary.Process customer applications, loan requests, and onl…