ICT Assistant (Permanent & Pensionable)

Job PurposeThe ICT Assistant provides frontline technical support across KAF's IT infrastructure, end-user devices, and network environment, working under the guidance of the IT, Data & Analytics Manager. The role supports day-to-day helpdesk operations, device and user account management, network and security equipment upkeep, and basic reporting tasks, helping ensure ICT services remain reliable, secure, and responsive to the needs of the business.Key ResponsibilitiesHelpdesk & End-User SupportLog, triage, and resolve IT helpdesk tickets across hardware, software, network, and accoun…