Customer Care Agent

Duties & ResponsibilitiesBuild rapport with customers by handling every call in a courteous and professional manner.Provide accurate information about products and services during each customer interaction.Obtain, clarify, verify, and communicate information effectively to ensure exceptional customer service delivery.Demonstrate appropriate levels of empathy where required and provide customers with caring, individualized attention.Ensure that the quality of each call meets predefined quality standards.Contribute to improving the customer experience by identifying opportunities for process…