Call Centre Agent Job At Ison Xperiences

iSON Xperiences
Lusaka, Zambia
Posted 1 years ago
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Job Description

JOB DETAILS:Position Summary: The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.Duties & Responsibility1. Build rapport with customers by handling each and every customer call in a courteous; and professional manner,2. Ensures consistently imparting the correct product and services information during each call.3. Obtains; imparts; clarifies and verifies information to and/ or from cus

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