Call Centre Agent

iSON Xperiences is the largest 3rd Party BPO service provider in Africa with a presence in 17 countries in Africa with client base across various verticals which include telecommunication; internet and television sectors.REPORTS TO: Team LeaderPosition Summary: The Call centre agent is primarily responsible for ensuring delithe very of exceptional customer service to customers as per the respective client’s SLA.The primary focus of a Call centre agent is to assist; retain; acquire and/or recover customers.Duties & Responsibility1. Build rapport with customers by handling each and every c…