JOB DETAILS:Position Summary: The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.Duties & Responsibility1. Build rapport with customers by handling each and every customer call in a courteous; and professional manner,2. Ensures consistently imparting the correct product and services information during each call.3. Obtains; imparts; clarifies and verifies information to and/ or from cus…
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Call Centre Agent
iSON Xperiences
Lusaka, Zambia
Posted 2 years ago
About iSON Xperiences
iSON Xperiences is the largest 3rd Party BPO service provider in Africa with a presence in 14 countries in Africa with client base across various verticals which include telecommunication internet and television sectors
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