Client Relationship Manager

Objectives of the positions To maintain and enhance the company’s relationships with key clients by ensuring high-quality customer service and acting as the liaison between the company and its clients. The role ensures client satisfaction, retention, and the expansion of business opportunities. Key Result Areas & Indicators · Client Retention: Ensure long-term client relationships and reduce churn (KPI: Client retention rate, number of renewals).· Customer Satisfaction: Address and resolve client issues and complaints promptly (KPI: Client satisfaction sco…