Surveillance Technician

JOB DETAILS:Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.Key ResponsibilitiesAlert/Alarm Management• Always ensure compliance to privacy and security standardsSecurity• Handle support calls and advise clients in customer friendly mannerCustomer Support• Perform basic daily and weekly system healt…