I

Infratel

Location: Lusaka
Type:
Posted 6 hours ago

Job Description

INF 6 – Assistant Account Manager (1)

Employment Type: Permanent & Pensionable
Location: Lusaka Province
Closing Date: February 06, 2026

Job Description

Execution and management of contracts, customer on boarding and debt.

Key Responsibilities

Sales

  • Assist in achievement of sales volumes, revenue, and market share objectives
  • Preparation of contracts and all relevant customer on boarding documents.

Customer Relations

  • Contract Management
  • Debt Management

Customer Retention

  • To ensure 100% customer retention and up sales

Reporting

  • Prepare daily and weekly activity reports
Cost Management/Budget
  • Carry out a thorough OPEX analysis and provide recommendations into areas of possible reduction
    • Diploma in Sales or Marketing or any Business-related course
    • Manual Driver’s License with over two years’ experience
    • Member of the Zambia Institute of Marketing (ZIM) or any other relevant professional body
  • Sound knowledge of sales methodsand tools
  • In depth knowledge of processes,services, products, and customer specifications
  • Knowledge of ICT Industry
  • Computer literate
  • Understands basic financial terminology
  • Understand the principles of effective customer service processes
  • Ability to network and persuade.
  • Able to work effectively at all levels in an organization
  • Identification of Customer Needsand Challenges.
  • Territory Management
  • Must be a team player and able to work collaboratively with others
  • Ability to establish and maintainstrong relationships
  • Excellent active listening skills
  • Exceptional communication skills –both written and verbal
  • Uses discretion to complete assignments.
  • Independently applies knowledge of technical practices and specialty area standards.
  • Strong business acumen andunderstanding of organizational issues and challenges
  • Provides guidance to others in work area breaking down information in a systematic/logical manner
  • Cultivates good peer working relationship
  • 2 years’ experiencein a sales related function. Preferably in telecoms industry
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