2 Call Center Agent Job At Icypeed Logistics Zambia Limited

JOB DETAILS:Roles Purpose:The Call Centre Agent will handle inbound and outbound calls from customers on behalf of our clients, addressing inquiries, resolving issues, and providing excellent service. The ideal candidate should have strong communication skills, attention to detail, and a passion for assisting others.Responsibilities And Duties:• Manage large amounts of inbound and outbound phone calls• Manage social media platform inquiries on WhatsApp and Facebook• Manage/ update client database• Identify and assess customer’s needs to achieve satisfaction• Build sustainable relat…