Job Description

About the roleThe Call Centre Manager job description for BURN involves a broad range of responsibilities aimed at elevating Call Centre services to a world-class standard.This role not only involves managing the operational aspects of a call centre but also includes a significant focus on strategic planning, performance measurement, and cross-functional collaboration, particularly with the Carbon department and new market development.Duties and ResponsibilitiesStrategic leadership & Customer Experience Vision.Contribute to the development of a customer experience strategy that supports bu…