Customer Engagement Manager

What you would be expected to do:Set up work models, targets, and metrics of work for the Customer Engagement/Service Teams.Ensuring briefings are held with the customer engagement/service teams to let them know their expectations.Ensure daily, weekly, and monthly reporting on all outbound calls and performance against KPIs.Closely monitor and track performance and SLAs related to the credit and finance and welcome teams are up to standards with the knowledge that they form part of the critical lines of business for the organization.Consolidate and validate training and development requirement…