Customer Service Executive Call Center Job At Greenlight Planet Zambia

JOB DETAILS:What you would be expected to do:• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained• Receive customer queries and ensure these are resolved promptly• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.• Help minimise defaults by reaching out to customers with delayed payments.• Proactively contact dormant customers directly to resolve any pending issues.• Building and maintaining good customer relationships with re…