Client Experience Manager job at FNB

Client Experience Manager2026-07-22T18:27:34+00:00FNBFULL_TIMELusakaLusaka10101ZambiaFinancial ServicesManagement,Business Operations,Customer ServiceZMWMONTH2026-07-29T17:00:00+00:008To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfactionCareer guides ZambiaResponsibilitiesResearch current and future market trends, as well as current behavior and processes and recommend changes to the business.Develop and review the customer journeys.Develop the business strategy per cl…