Client Experience Manager

To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfactionResearch current and future market trends, as well as current behavior and processes and recommend changes to the business.Develop and review the customer journeys.Develop the business strategy per client type and review progress per segment.Propose changes at a strategic and operational level.Create and provide information and training on initiative and changes.Present data, recommendations to stakeholders, gain com…