F

FNB

Location: Lusaka
Type: Full Time
Posted 2 hours ago

Job Description

Job Description

To strengthen and manage FNB’s engagement with government departments, regulatory-bodies, SOE’s and other public institutions. The role ensures that the organization maintains positive, compliant, and strategically valuable relationships with the public sector

Financials

  • Year to Year Revenue growth versus budget for team portfolio
  • Year to Year asset and liability growth versus budget for team portfolio
  • Drive Marketing of the approved bank solution in the public sector
  • Identify business opportunities and risks for the bank with the private sector
  • Report to unit management on agreed key performance indicators and trends in the public sector

Customer

  • Achieving the delivery of exceptional customer experience against the balanced scorecard standard.
  • Manage the base of active customer account base to increase client base.
  • Support Relationship Manager to track client request/queries and ensure closed within SLA
  • Effective customer and competitor research and analysis relevant to the bank Alignment and communication of Business unit value proposition to all internal stakeholders
  • Developing relationships with a wide range of product specialists within the Group to ensure that transactional banking is delivered through the appropriate channels.

Internal Processes

  • Ensure activities undertaken by other partner units for Public Sector client are aligned to GRZ SLA and protocols.
  • Effective Data management by ensuring expired contracts are attended to against set targets and SLAs.
  • In collaboration to the Relationship manager ensure that annual KYC refresh of GRZ accounts is up to date
  • Continuously evaluate processes to ensure operational efficiency
  • Audit, Risk and Compliance Management within the Business unit

People

  • Individual contribution against performance standards clarified and agreed.
  • Manage own development to increase own competences.
  • FNB values modelled and inculcated.
  • Audit, Risk and Compliance Management within the Business unit.

CVP

  • Constantly enrich the CVP by actively nurturing alliance partnerships that provide significant value-add to the bank’s client experience.
  • Regular review of the CVP to ensure its relevance to client needs.
  • Articulate the CVP to clients effectively to drive client awareness of all available value-adds

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

 

18/02/26

 

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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