Contact Centre Agent

To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are metContribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional serviceDemonstrate teamwork as a valued team playerAssess own performance through seeking timely and clear feedback and request training where appropriateContribute to innovation by finding faster and more accurate ways of workingComply with relevant statutory, legislative, polic…